Ayurveda On Call

1. Introduction

Ayurveda On Call (“we”, “us”, “our”) is committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ayurvedaoncall.site) and use our online Ayurvedic consultation services.

2. Information We Collect

We collect the following categories of information:

• Personal Identifiers: Name, date of birth, gender, contact details (phone, email), and mailing address when you register or book a consultation.
• Health & Lifestyle Data: Medical history, current medications, dietary preferences, Prakriti/Vikriti assessment details, and other health-related information disclosed during consultations.
• Payment Information: UPI reference IDs, credit/debit card tokens, or net banking transaction IDs used to process your payments (actual card numbers are handled by our PCI-compliant gateway).
• Usage Data: IP address, browser type/version, device identifiers, pages visited, time spent on pages, referral source, and other analytical data collected via cookies and web analytics.
• Communications: Records of your interactions with us via phone, email, WhatsApp or chat transcripts, feedback, and support requests.
• Newsletter & Marketing Data: Email address and preferences if you subscribe to our newsletter or marketing communications.

3. How We Use Your Information

• Service Delivery: To schedule and conduct your Ayurvedic consultations, generate personalized health plans, and recommend herbal medicines.
• Payment Processing: To verify and complete your purchase of Basic, Standard, or Premium Care plans.
• Communication: To send appointment confirmations, reminders, follow-up messages, and respond to inquiries or support requests.
• Analytics & Improvement: To analyze usage patterns, improve our website, services, and user experience.
• Marketing: To send newsletters, promotions, and wellness tips if you’ve opted in, and to tailor offers based on your preferences.
• Legal Compliance: To meet applicable legal, regulatory, or professional obligations (e.g., tax reporting, record-keeping).

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enable core website functionality (e.g., session management).
• Collect analytics data (via Google Analytics) to understand visitor behavior.
• Remember your preferences (e.g., language settings).
• Assist with marketing and advertising (e.g., remarketing tags).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Disclosure of Your Information

We may share your information with:

• Practitioners & Staff: Ayurvedic doctors, nutritionists, and support staff delivering your consultation and follow-up care.
• Service Providers: Third-party platforms for video calls (e.g., Zoom), payment gateways (e.g., Razorpay), email/WhatsApp services, and web hosting providers.
• Legal & Compliance Authorities: When required by law, regulation, or court order.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

6. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your data, including encryption in transit (HTTPS) and at rest. Access to your personal and health information is restricted to authorized personnel only.

We retain your personal and consultation data for a period of 7 years (or as required by applicable law) to facilitate follow-up care, legal compliance, and quality audits. After this period, we will securely delete or anonymize your information.

7. Your Rights & Choices

• Access & Correction: You can request a copy of your data or corrections by contacting us.
• Deletion: You may request deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time via the “unsubscribe” link.
• Cookies: You may disable cookies through your browser settings (see Section 4).

8. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data about a child, please contact us to request removal.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post the “Last Revised” date at the top and notify you of significant changes via email or a website notice. Continued use after changes indicates acceptance.